Refund policy
Thank you for shopping at aura beauty. We want you to be satisfied with your purchase. If you are not completely happy with your order, you can request a return or refund under the conditions below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
* The item must be unused and in its original condition.
* The item must include the original packaging and tags.
* You must provide your order number or proof of purchase.
How to Request a Return
To start a return, contact us at:
Email: aurabeauty@gmail.com
Please include:
* Order number
* Reason for return
* Photos (if the item is damaged or incorrect)
Refunds
Once we receive and inspect your returned item, we will notify you about your refund status.
If approved, your refund will be sent to your original payment method within 5–10 business days.
Damaged or Wrong Items
If you receive a damaged item or the wrong product, please contact us within 7 days of delivery. We will replace the item or issue a refund.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.
Non-Returnable Items
The following items cannot be returned:
* Gift cards
* Digital products
* Personalized products
* Items marked as final sale
Contact Us
Aura beauty